Privacy Policy – Fuse Service: Club, School, Network Website (fuse.club)

Effective date: November 21, 2025

Fuse Service Inc. (“Fuse Service”, “we”, “us”, or “our”) operates the Fuse Service Club, School & Network online platforms, including:

• Websites such as on https://fuse.club, edu.fuse.school, and any related landing pages or promotional
• Online school and training portals (including Moodle-based platforms)
• Membership and community areas, including events, webinars, and networking activities

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our websites, online courses, memberships, and related services (together, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information, including data collected in the last twelve months:

Identifiers

• Name
• Email address
• Phone number
• Postal address or billing address
• Account login or profile details (if you create an account)
• IP address

Commercial and transaction information

• Courses, memberships, events, or materials you purchase or access
• Subscription details (plan type, status, renewal dates)
• Payment-related information processed via Stripe (we do not see full card numbers)
• History of interactions with our Services

Internet or other electronic network activity

• Pages you visit and links you click
• Time spent on pages and navigation paths
• Browser type and version
• Device type, operating system, and language settings
• Referring URLs, UTM tags, and campaign parameters

Approximate geolocation data

• City, region, and country inferred from your IP address

Professional or education-related information (if you choose to provide it)

• Role or position in your company
• Type of home services business (for example, HVAC, plumbing, electrical)
• Experience level or education background

Inferences and profile information

• Preferences and interests based on your activity in our courses and membership areas
• Likely topics, modules, or services that may be relevant to you

We do not intentionally collect or process “Sensitive Personal Information” as defined under the CPRA, except where it is strictly necessary to provide requested services and permitted by law.

2. How We Collect Information

We collect information from the following sources:

Directly from you

• When you fill out forms on our websites (for example, registration, contact, quote, event signup, subscription, or checkout forms)
• When you create an account, enroll in a course, or join Fuse Service Club
• When you participate in discussions, submit assignments, or interact inside our training platform
• When you communicate with us by email, phone, chat, or messaging apps

Automatically when you use our Services

• Through cookies, pixels, and similar tracking technologies on our websites
• Through log files and analytics tools that measure traffic and performance

From service providers and partners

• Payment processors (for example, Stripe) that confirm successful or failed payments
• Customer relationship and email marketing platforms that help us manage communications
• Analytics and advertising partners that provide insights on website usage and campaigns

We may combine information from these sources to improve accuracy and better understand how our Services are used.

3. Purposes for Using Your Information

We use the information we collect for the following purposes:

Service delivery and account management

• To register your account or membership
• To provide access to online courses, materials, quizzes, and certificates
• To process payments and manage subscriptions

Customer support and communication

• To respond to your questions and support requests
• To send important notices about your account, renewals, schedules, or policy updates

Educational and membership personalization

• To recommend relevant modules, materials, or events based on your activity
• To personalize your learning path, content suggestions, and membership experience

Marketing, analytics, and improvement

• To understand how visitors use our websites and platforms
• To analyze course performance and membership engagement
• To improve site navigation, content structure, and user experience
• To send newsletters, event invitations, or promotional communications where allowed

Call tracking and quality control (if you contact our phone lines)

• To record calls for quality and training
• To store caller ID information and related call metadata

Security, fraud prevention, and legal compliance

• To protect our systems, prevent abuse, and detect suspicious activity
• To enforce our Terms and Conditions and other agreements
• To comply with legal obligations and respond to lawful requests

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Keep you logged in and maintain session security
• Remember your preferences (for example, language)
• Measure traffic, usage, and performance of pages and content
• Understand which campaigns or sources bring visitors to our website

These technologies may be set by us (“first-party cookies”) or by third parties that provide us with analytics or advertising services.

You can control cookies through:

• The cookie banner and Cookie Settings link on our websites
• Your browser settings (for example, blocking or deleting cookies)

Please note that disabling certain cookies may affect your ability to use some features of our Services.

5. How We Share Your Information

We do not sell your personal information for money.

We may “share” certain information with third parties for analytics, performance, and limited marketing purposes, as defined under California law. You can opt out of this sharing at any time (see “Your Privacy Rights” below).

We may share personal information with:

Service providers

• Website hosting and infrastructure providers
• Learning management systems and course platforms (for example, Moodle)
• Payment processors (for example, Stripe)
• Email and marketing service providers
• Customer relationship management (CRM) tools
• Helpdesk and support platforms
• Chat or virtual assistant providers (for example, Newo.ai or similar tools)

Analytics and advertising partners
We may use partners such as:

• Google Analytics
• Google Ads
• Meta Pixel (Facebook/Instagram)
• Microsoft Clarity or similar tools
• Search and webmaster tools (for example, Google Search Console, Bing Webmaster Tools)

These partners help us understand how our websites are used and, in some cases, may help us show more relevant information about our Services.

Call-tracking and phone systems

• Call-tracking providers and telephony systems that record calls or store caller ID information

Business operations and compliance

• Professional advisors (for example, lawyers, accountants) as needed
• Government authorities or law enforcement when required by law

We require our service providers to protect your personal information and use it only for the services they perform on our behalf.

6. Call-Tracking and Recorded Calls

If you call our sales or support numbers:

• Your calls may be recorded for quality assurance, training, and dispute resolution
• We may store caller ID, call time, duration, and related metadata
• These records may be processed by trusted phone or call-tracking providers

By contacting our phone lines, you consent to this call recording and processing, where allowed by law.

7. Data Retention

We keep personal information only for as long as necessary to:

• Provide you with Services and maintain your account or membership
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements

Retention periods vary depending on the type of data and the context of collection. For example:

• Course records and membership history may be kept while your account is active and for a reasonable time after
• Payment-related records may be kept for the periods required by tax and financial laws
• Support tickets and communications may be kept to improve our service and for legal protection

When personal information is no longer needed, we will delete it or anonymize it, unless we are legally required to keep it longer.

8. Your Privacy Rights (California and Other Regions)

If you are a California resident, you have rights under the CCPA/CPRA, including:

• Right to know what personal information we collect, use, and disclose
• Right to access a copy of the personal information we hold about you
• Right to delete personal information, with certain legal exceptions
• Right to correct inaccurate personal information
• Right to limit the use of sensitive personal information (if applicable)
• Right to opt out of sale or sharing of personal information
• Right to non-discrimination for exercising your privacy rights

Similar rights may be available to you under other privacy laws, depending on where you live.

9. How to Exercise Your Rights

You can exercise your privacy rights by:

• Using the “Do Not Sell or Share My Information” page (linked in the footer of our websites), or
• Contacting us by email: info@fuse.school, edu@fuseservice.com, club@fuseservice.com

When you submit a request:

• We may ask for additional information to verify your identity
• We will confirm receipt of your request within ten days
• We will respond to your request within forty-five days, or inform you if more time is needed as permitted by law

You may also designate an authorized agent to submit requests on your behalf, where allowed by law.

10. Notice at Collection

When you fill out forms, create an account, purchase a course, or submit contact details, we collect the information you provide (such as name, email, phone, and message) in order to:

• Process your request or order
• Provide access to our educational Services and memberships
• Communicate with you about your account, course progress, or events

Near our forms, we may display a short notice such as:

“We collect the information you submit for the purpose of providing our services and contacting you about your request. See our Privacy Policy for details.”

By submitting the form, you acknowledge this Notice at Collection and confirm that you have read or had the opportunity to read this Privacy Policy.

11. Children’s Privacy

Our Club, School, and Network Services are designed for adults involved in home services businesses and related professions.

We do not knowingly collect personal information from children under the age of thirteen. If we learn that we have collected personal information from a child under thirteen without proper consent, we will delete that information as soon as reasonably possible.

If you believe a child has provided us with personal information, please contact us at info@fuse.school, edu@fuseservice.com, club@fuseservice.com

12. How We Protect Your Information

We use administrative, technical, and physical safeguards to help protect your personal information, including:

• HTTPS/TLS encryption for data in transit between your browser and our websites
• Access controls and authentication for our internal systems and platforms
• Secure data storage with reputable hosting providers
• Regular monitoring for suspicious activity and potential vulnerabilities
• Contracts and oversight for third-party service providers that handle personal data
• Internal policies and staff training on privacy and security

No method of transmission or storage is completely secure, but we work to maintain a level of security appropriate to the nature of the data we process.

13. International Transfers

Our Services are operated primarily from the United States. If you access our websites from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located.

By using the Services, you understand that your information may be subject to the laws of these jurisdictions, which may differ from the laws of your country.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

• Post the updated version on our websites, and
• Update the “Effective date” at the top of this page

If changes are material, we may also notify you by email or through a notice on our websites. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Fuse Service: Club, School & Network

Email:

info@fuse.school, edu@fuseservice.com, club@fuseservice.com

Phones:

Fuse Service: Club, Sсhool & Network ENG +1(408) 290-7771,

Fuse Service: Club, School & Network ESP +1(408) 384-4055,

Fuse Service: Club, School & Network RUS +1(408) 384-4088.

Address: 2222 Ronald St, Santa Clara, CA 95050

We will do our best to respond promptly and help you with your request.